Terms Of Service
1. Ordering new services
1.1. In order to procure services, a Customer must verify its phone number and email address. This verification can be completed through SMS or voice code, according to the Customer's preference. Furthermore, the Customer is required to log in to the Client Area without utilizing a VPN or Proxy.
1.2. While it is generally unnecessary to submit scanned or photographed copies of an official identification document (such as a passport) and proof of address, the Provider reserves the right to request these documents in certain cases. Rest assured, all received documents will be promptly deleted after the verification process to guarantee security and confidentiality.
2. Test-drive for virtual servers
2.1. Upon full prepayment, the Customer is entitled to a 24-hour test drive of virtual servers.
2.2. The Customer has the option to cancel any virtual server within 24 hours of activation and receive a full refund.
3. Payments
3.1. The Customer must pay for all services before the "End Date" to prevent a suspension/cancellation of a service and erasing data.
3.2. The Customer must pay all days including days of suspension in case of non-payment in time if he wishes to pay and re-activate suspended service.
3.3. The Provider may suspend all services if there is a debt.
3.4. The original currency in locations Switzerland (Zurich), USA New York (Buffalo), USA (New York) is USD. The original currency in locations United Kingdom(Hampshire), United Kingdom(Berkshire) is GBP. The original currency in location Russia(Moscow) is RUB. The original currency in other locations is EUR.
3.5. In case of upgrading an existing service, the Customer needs to pay for the days from the date of an upgrade request up to "End Date", but not less than 1 month.
3.6. Transferring funds between customer accounts as well as transferring funds between RUB and EUR prepaid accounts are not allowed.
3.7. It's not allowed to pay an invoice using both internal balances EUR/RUB.
4. Cancellation
4.1 A cancellation for dedicated servers in the following locations is only possible until the 18th of a month 11:59 PM CET+1: 12: France(Paris), 31: Netherlands (Amsterdam). If the cancellation requested after this time the Customer must pay for the next month.
4.2. The cancellation for dedicated servers in all other locations must be requested no later than the "End Date".
5. Refund
5.1. The refund for virtual servers is possible within 24 hours after activation.
5.2. The refund for dedicated servers is only possible before the order is sent for the activation. In other cases it may be reviewed on an individual basis.
5.3. The refund performs up to 3 business days.
5.4. Any reimbursement based on SLA is made by the Provider to the prepaid account(internal balance) of the Customer only.
5.5. The customer may request the refund of advance payment for the period of a service that has not started. Any discount that was provided for advance payment of 3, 6 or 12 months will be removed and recalculated.
5.6. In case of refusal for purchase, the refund is made only to the same account and payment system which the payment was made from.
5.7. The Provider does not offer the refund in case of downgrade of the existing service or refusal of additional services except for cases p 5.5.
5.8. When requesting the refund in the Volet and Perfectmoney payment systems, the refund is made exclusively to the same payment details from which the payment was made. At the same time, a commission is deducted, the amount of which depends on the type of payment.
5.9. When requesting the refund of funds from the internal balance that was topped up using cryptocurrency in the Volet payment system, the refund is made in EUR at the exchange rate of EUR to cryptocurrency set on the moment of the refund.
5.10. The provider does not perform the refund in case of intentional violation of the "Acceptable Usage Policy".
6. Corporate/Business accounts
6.1. The corporate customer may sign an agreement with the Provider or accept the public agreement.
6.2. The corporate customer is able to make payments by bank wire (SWIFT).
7. Technical support and managed support
7.1. All dedicated and virtual servers are self-managed.
7.2. Premium technical support is free of charge and provides around the clock (24/7/365) through the ticket system.
7.3. The Provider offers managed support at additional cost.
8. Abuse complaints
8.1. In the event of an abuse complaint, the Customer undertakes to take measures within a given period to eliminate the violation and notify the Provider about it.
8.2. The intentional violation of the "Acceptable Usage Policy" will lead to the termination of services and/or the account of the Customer.
8.3. If the court collects a fine from the Provider regarding infringing copyright, the Provider has the right to exact this amount from the Customer.
9. Backup
9.1. The Provider does not perform any backup for default.
9.2. The Customer may have a 1 snapshot of virtual server every week at the specific time and date for choice.
9.3. The Customer is responsibility to take care of any backup.
10. Customer obligations
10.1. The Customer undertakes to respectfully cooperate with the Provider.
11. Customer claims
11.1. The Customer has the right within 14 days after order activation to contact the Provider if the specification of the order does not match the original order.